Utility Billing Information

In order to assist the City of Seal Beach utility customers with financial challenges associated with the COVID-19 pandemic, we are temporarily suspending disconnections for customers unable to pay their municipal utility bill at this time. Please contact the Utility Billing Division at (562) 431-2527 ext. 1309 or via email at payments@sealbeachca.gov to make payment arrangements.

UPGRADED UTILITY BILLING SYSTEM NOTICE:

The City of Seal Beach is in the process of upgrading its utility billing system. Along with a newly designed billing statement, we have also updated our customer account numbers. During this process, new account numbers were generated for all existing customers. Be assured, we have retained your old account number in our system to make payments and other transactions seamless for you, with a few exceptions. However, we recommend you update your records and start using your new account number once you receive your first billing statement. You will find your new account number printed on the top right corner of the statement. The new billing statements will be coming out during October and November 2021.

If you were a registered user of the utilities payment website, you will need to re-register using your new customer and account number which can be found on your new bill statement. The web site is https://www.municipalonlinepayments.com/sealbeachca. For a tutorial on how to set up your account online, please click HERE.

We appreciate your patience during the transition. If you have questions or concerns, you may contact the Utility Billing Division at (562) 431-2527 ext. 1309 or via email at payments@sealbeachca.gov.

UTILITY BILLING GENERAL INFORMATION

The City of Seal Beach Utility Billing Division provides water, sewer, trash, street sweeping and tree trimming to customers throughout Seal Beach. Utility services are generally billed every two months. Payments are due 20 days from the bill date. Payments received after the due date are subject to a 10% penalty. If the bill remains unpaid after 60 days from the bill date the account is subject to disconnection and further service charges will apply.

For commercial businesses, Republic Services bills customers directly for trash services. To set up trash collection services please call (562) 347-2105.

Contact us Monday through Friday (8:00 a.m. – noon & 1:00 p.m. – 5:00 p.m.)
• Phone: (562) 431-2527 x1309
• Email: payments@sealbeachca.gov

Utility billing rates can be found in The City of Seal Beach Utility Billing Rates (PDF). Rates are scheduled to increase on January 1, 2022.

PAY ONLINE

Online payment is a free, easy, convenient, and secure method for paying your monthly utility bill online using your credit card or bank account. Learn more about this program using the link provided and click on Utility Billing. https://www.municipalonlinepayments.com/sealbeachca. For a tutorial on how to set up your account online, please click HERE.

EMERGENCY WATER SERVICE

For water emergencies after 5 p.m., please call the Police Department non-emergency line at (562) 594-7232. A staff member will be notified and will come to the location to determine if the leak is the responsibility of the City or the business/homeowner. If the leak is determined to be the responsibility of the City, it will be fixed at no cost. If the leak is determined to be the responsibility of the business/homeowner, an emergency call out fee will be charged (minimum of $250). Additional fees would also apply if the emergency is the result of the City’s water meter being tampered with.

HOW TO READ YOUR METER

Your meter is read from left to right, very similar to that of the odometer in your car. On most of the meters, we drop the last two digits; this is because we bill in units of one hundred cubic feet (HCF). One hundred cubic feet is equal to 748 gallons.

In order to calculate the amount of water you have used in gallons, multiply the usage that is listed on your bill by 748. This reflects the number of gallons used for this two-month billing cycle. To calculate your daily usage, divide the total gallons by the number of days in the billing cycle.

If you suspect there is an issue with your meter, please contact the Utility Billing Division and we will send out a member of the team.

WATER CONSERVATION

We encourage all Californians to embrace wise water use as a daily habit, whether we are experiencing a year of heavy or meager rain. Start by following the water conservation tips below, visit www.saveourwater.com and www.bewaterwise.com for more tips, tools, and incentives – including rebates.

Indoor Conservation Tips

     •   Fix leaks, including leaky toilets
     •   Install high-efficiency toilets, aerators on bathroom faucets, and water-efficient shower heads
     •   Take shorter (5 minute) showers
     •   Track your water bill and meter to curtail water use
     •   Turn off water when brushing teeth or shaving
     •   Use dishwashers and washing machines with full loads only

Outdoor Conservation Tips

     •   Plant drought-tolerant/resistant plants and trees
     •   Recycle indoor water to use on plants
     •   Refrain from watering your home landscape when it rains
     •   Replace your grass/turf with water-wise plants
     •   Use a broom to clean driveways, patios, and sidewalks instead of water from a hose
     •   Water your outdoor landscape earlier in the day when temperatures are cooler